We take great pride in the quality and craftsmanship of our products. Attention to design, materials, safety and construction is our priority. We carefully inspect each product before it is shipped and we want you to be satisfied with your order. We’ll always do our best to take care of our customers

>our company philosophy is to deal with you fairly and reasonably; We hope you will be fair and reasonable with us as well.

 

We use natural veg tanned leather so the leather will naturally have marks,scars and imperfections that give each piece an added uniqueness to it making it one of a kind! Upon receipt, please review your order and notify us of any quality issues. If notified within 15 days of receipt of your order, we will issue a prompt exchange for the same item, or a full refund. (Don't worry in this case we will cover the return shipping and send you a return label) You will be refunded the amount you paid for your product once we have received the product back. Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect. 

 Each leather piece will have natural defects ie. scars and marks that naturally occur of the life of the cow which give each piece its own added uniqueness!! 

 

We want your order to be exactly how you want it! We understand that everyone makes mistakes (including us!) Please review your personalization information before submitting your order. Check spelling, Initials and Names carefully. Please don’t hesitate to contact us at movingmtnsleather@gmail.com if you have questions before placing your order. We begin production shortly after ordering so there is very limited time from when you submit your order to make changes. (approximatly 1-2 days) 

 

SPECIAL NOTE:  Moving Mountains Leather Co. reserves the right to cancel your order at its discretion should the order be deemed inappropriate for language, content or material. We are a Christian company with Christian values so please keep that in mind when ordering a customized piece.

 

If you have any questions about our return policy or anything else, please don’t hesitate to call us at 505-336-0101

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Repairs 

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We stand by our products completely! If there is a failure with with product that is not from excessive abuse, normal wear and tear, misuse or failure to care for the product we will repair it free of charge! (You will be responsible for shipping charges) 

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Examples of beyond normal wear and tear include but not limited to spilled liquids, mold/mildew, holes cause by (but not limited to) bullets, drills, chemicals, using as a shield during a renaissance era reenactment sword battles. 

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Leather Care Recommendations 

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Leather is a natural material that is sensitive to the effects of the elements. (although some like the stains and wear to give it that extra personal touch (like me). To keep your leather product in good condition and prevent the color from fading, we recommend protecting it from extended exposure to high temperatures and direct sunlight. In the event of contact with water, it should be dried promptly with a clean, soft and smooth cloth. To maintain its natural softness, we recommend treating your leather product with a neutral leather care product. We condition and finish all of our products with Our in house small batch made Leather Balm (can be found on our online store soon) it only has 3 ingredients in it Natural Coco Butter, Natural Beeswax and Natural Almond Oil in it to help make the products water resistant and condition the leather naturally. However being a natural product this does not last forever so if you so choose you can treat is with a conditioner. Personally I do not continuously condition my personal use leather because with continuous use the oils from your skin help soften and condition the leather naturally and give it that patina unique to the user.